Qu'est-ce que Gorgias ?

Contenu vérifié pour la dernière fois le May 4, 2026 · par l'équipe de recherche AI Tools Set

Gorgias is an AI customer service platform built specifically for ecommerce. Designed for Shopify, Magento and BigCommerce, its AI agents automatically resolve tickets, draft responses and unify support across channels, helping online brands handle high volumes without growing their team.

Fonctionnalités clés de Gorgias

AI Agent: Provides 24/7 automated sales, support, and customer engagement across various channels.
Unified Omnichannel Inbox: Consolidates customer conversations from email, chat, SMS, WhatsApp, Instagram, and Facebook into one view.
Native Ecommerce Integrations: Deeply integrates with platforms like Shopify, BigCommerce, and Magento to provide full customer and order context.
Automated Ticket Resolution: Resolves a high percentage of common customer inquiries instantly, freeing up human agents.
In-Conversation Actions: Allows agents to perform actions like canceling orders, applying discounts, or editing subscriptions directly within the chat.
Shopping Assistant: Engages shoppers proactively with product education, personalized recommendations, and pre-sale support.
Revenue Attribution Reporting: Tracks and reports the exact revenue generated through customer support interactions and AI-driven sales.
Extensive App Integrations: Connects with over 300 popular ecommerce apps like Recharge, Klaviyo, Yotpo, and Bloomreach.

Avantages & inconvénients

Avantages

✓

Drives revenue by turning customer conversations into sales opportunities.

✓

Automates a significant portion of routine customer inquiries (up to 60%).

✓

Unifies AI and helpdesk for seamless agent-automation collaboration and context sharing.

✓

Provides a single, comprehensive view of customer interactions and store data.

✓

Deep integration with major ecommerce platforms like Shopify.

✓

Offers proactive engagement to guide shoppers and increase average order value.

Inconvénients

Tarifs

Free

$0 /month

Mettez Gorgias en avant sur votre site

Avis des utilisateurs

4.8

★★★★★

2,341 reviews

5★

1,826

4★

328

3★

117

2★

1★