What is Tidio?

Content last verified May 4, 2026 · by the AI Tools Set Research Team

Tidio is a customer service platform combining live chat, chatbots, and an AI agent (Lyro) that answers customer questions automatically. It helps e-commerce stores respond instantly, capture leads, and resolve support at scale.

Online sellers use it to chat with visitors, automate common questions with the Lyro AI agent, and recover sales through proactive messaging and quick support.

Key Features of Tidio

Lyro AI agent: Resolves FAQs from your content automatically.
Live chat and inbox: Human takeover with full context.
Sales chatbots: Recover carts and recommend products.

Use Cases for Tidio

Automate common questions
Offer 24/7 store support
Recover abandoned carts
Chat with visitors live

Pros & Cons

Pros

✓

Quick to deploy

✓

Useful free plan

✓

Good AI resolution rates

Cons

✗

Advanced Lyro usage is paid

✗

Deep customisation is limited

Pricing

Free

$0 /mo

✓Live chat

✓50 Lyro conversations

✓Basic chatbots